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I ordered two dreamlites onlinep from the offical website online fot my kids for Christmas.They sent me one dreamlite which I did not order and the other one that was right had fur missing and was defective. I called customer service and said I just wanted to return...
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Anonymous
grandmother from w.v.

the unicorn pillow pet the plastic that is made on it has started to melt.it is not suppose to do that.what am i supposed to do? i cant let my gran baby have it while she is g...

#378666
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It's been only 3 weeks since Christmas and my 6 year old son's dreamlite will not turn off. It was ordered in September and since it's past the 60 day return policy they can no do a thing about it!!!! HOWEVER, THEY WILL GIVE ME FREE SHIPPING ON A NEW ONE...
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#375851
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My 5 year old daughter wanted a dreamlite. So I went to wal-mart and got her one this is a little after Christmas it is 1/5/2013 when I brought the first one. It was a red ladybug the one she wanted. So of course my child was very excited to have this toy she saw did...
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#373294
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I just called Dream lite customer service. My question, why on there home page did they have WEB only on certain animals that you can purchase in the store, ie. the Unicorn stated WEB only, and I just came back from buying one at Toys R Us. She didn't care about that,...
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#372638
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I order 5 dreamlites on Nov 30 for my grandkids. My package was sent to Benicia CA. I call dreamlites and all I get is run around I recently talked a representative and he told me he was going to send me a new order on rush and gave me a new order number but when I go...
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#369696
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DO NOT ORDER ON LINE FROM DREAMLITES. Go to a store and purchase items. I placed an order on their website and I was unclear if it even took, so I called them and they said no,they did not see an order place. I told them their website wasn't working correctly. I...
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Anonymous
reality***s

Hi Donna: I had the same experience just now. Called my bank and they said they saw no evidence of any pending charges. In other words, it might not have even gone through....

Anonymous
Donna Finch

I ordered online then to find out they are sold cheaper at stores. When I ordered the money wasnt taken out of my account. so I am worried its a scam because I sent my card ...

#344994
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I ordered one of the silly monkey dreamlites for my grandson. As I was going through the process of checking out, a page came up about rush handling. I did not want this, but was not given the option of refusing it... just an "enter" button. I went ahead and got to the...
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Anonymous
junestl

HAVE same problem as \"ripped me off\". will try tomorrow to either change or cancel order. If I get runaround I will contact BBB to complain.

#343618
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I ordered a dreamlite puppy dog for my grandson as soon as the tv adds were on tv, first i was charged 97.95 for one puppy dog. so i didn't pay for it the I ordered another one it was 55.56 n realized my grandson had used my cc n used the money i had in my cc account...
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Anonymous
?dream lite

I try to allways read reviews before I order an I feel srry for the people that was ripped of ,so there's more than one complaint on the same things ,so I thank these people w...

Anonymous
unhappy Grandmother

I too ordered two dreamlites and one charger that was to have free shipping, I approved order for $61.00 when the confirmed order came up online, I was billed $91.00, I too ca...

#339282
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My son watched dreamliite's commercial and was so excited, so I went online and immediately ordered the Giraff for his birthday. I even paid extra for expeedite shipping to ensure that it arrives before his birthday. Two week later I was still waiting for the...
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Anonymous
Sarah

bought the unicorn for daughters Christmas present. It is not even a month later, and the bulbs are burned out, yet, my child has never abused this toy, only sleeps with it at...

Anonymous
jwinifred

My daughter got a dream lite for Christmas and it isn't even the end of January and it is not working. About a week ago it started cycling through the light colors like rave, ...

#336505
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Contact Dreamlites

Mailing Address:
Ontel Products Corporation
21 Law Dr., 1st Floor
Fairfield, NJ 07004
Phone:
(855) 876-1816
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I have the same complaint as the others. I ordered one dreamlites for my son because he has been having nitemares. He has a night light but recited the entire commercial I my husband so that pulled at our heart strings! The ordering process offers additional...
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Anonymous
mike

just dispute the charge with your credit card company. they almost always take your side.

Anonymous
007

Review #334018, If you want your money back from \"Dream Lites\" contact Ontel Products Corporation. They\'re the only company that can issue you a refund. Also, you don\'...

#334018
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