I ordered a dreamlite from their website. After putting in my payment information and PAYING, it then gave me the option of upgrading my order to have 3-5 Day Expedited Shipping.
I paid for it, then a week later received an email saying that I would receive the item in 5-10 business days (!!!!). I called to complain, asking to speak to a supervisor. I was told that their supervisors were busy and that they could offer me a $5 credit for my trouble. I had to argue with her over 5 minutes before she would transfer me to a supervisor (she repeatedly said they were all busy at the moment).
I asked why they didn't PLAINLY specify that my order would take an ADDITIONAL 5-10 business days AFTER the 3-5 day expedited shipping??? Does that not imply that I would be receiving the product in 3-5 business days?? I now do not have my son's birthday gift for his birthday.
The ordering process was sketchy, and I am obviously unhappy with the results.
I will NEVER order from them again and I strongly suggest you do not get mixed up with this obvious scam. Oh, and if you stick with regular shipping, it takes 4 to 6 WEEKS to receive your Dreamlite.