Update by user Mar 29, 2012
Update: I did cancel my credit card before Ontel was able to charge anything to it.I had to pay $12.00 for a new card to be fedexed to me so they already cost me $12.00.
They had emailed me an invoice/confirmation and i emailed them at their email listed on it and said to cancel my order immediately. I did not tell them i cancelled my card. They promptly emailed me back and said that they never put it on my card and my order was cancelled and to call customer service with any questions. This place is a total rip off and if i had known any of this upfront, i would have never ordered from them.
I wonder is there any way to file a formal complaint with the FCC for false advertising?Please do not order from these crooks!
Original review posted by user Feb 27, 2012
Ordered dreamlites unicorn online from tv ad and got a call from them today stating they got my order and it would be filled.Also that they would send me a $100 gas gift card plus sign me up for a savings program that i could cancel if i did not want it but otherwise $29.95 would be billed to my credit card monthly.
I asked when i could expect my dreamlites unicorn and they said they could not tell me, i'd have to call customer service. I told her i did not want anything else billed to my card and she promptly said have a good day and hung up on me. I tried calling customer service number and it was busy all day. I called another number and they said that was the number i had to call to cancel my order (i decided that was the best thing to do).
I did not want to deal with these scammers anymore so i cancelled my credit card and now if they try to charge it, they won't be able to. They have tried to call me but i will not answer the phone!
Do not order from Ontel Products.They don't have the product and they are not to be trusted.
Monetary Loss: $29.