I ordered two dreamlites onlinep from the offical website online fot my kids for Christmas.They sent me one dreamlite which I did not order and the other one that was right had fur missing and was defective. I called customer service and said I just wanted to return the defective one and send me a label and I wanted my money back for the defective one because they could not sende one in time for christmas.
Then the label I returned it however a month later they sent me a replacement that I didn't want then I called and ask for a return label to send it back so I can get my money back and they said they'd email it to me I never got a email so I called back and ask for return label and they said they'd send it to me I waited and I never got a label in the mail 10 days later so I called again.
Said theyd send me a label. We will see if I ever get one.They still have my monwy and Im waiting for a return label for something I did not want.Terrible customer service I will not order anything from them agian.
Monetary Loss: $30.